Privacy Policy

This Privacy Policy Notice of this website, managed by Umrah Insights, governs the privacy of its users. The primary aim of this policy is to explain how we handle, safeguard, and protect your personal information while you browse or use this website, outlining your rights under current legislation. If you disagree with the following policy, you may consider ceasing to view or use this website.

1. Why We Collect Information and Its Purpose As a travel agency, we require certain information to reserve rooms in Makkah and Madinah, and to manage flights for Hajj and Umrah. During our interactions, we may collect the following information:

• Personal and contact details, including title, full name, contact information (address, phone number, and email address)

• Passport number, date of birth, and nationality, if required by the respective airline

• Payment information, such as card number, security number, expiration date, and cardholder name

• Frequent flyer numbers, car rental preferences, and hotel room preferences (if applicable)

• Dietary requirements and health-related information, if relevant to your travel arrangements or required by the respective travel service provider(s)

• Information provided through website forms, such as email address, referral source, and travel preferences

• Call recordings, which may be made for quality control and staff training purposes

• Data related to your interactions with our social media features (e.g., Facebook, Twitter, or Instagram)

• IP addresses and cookies, which are recorded when you access our website

2. How We Collect Information We collect the mentioned information through various sources:

• Information generated during the purchase or inquiry of travel arrangements via phone, email, or our website

• Subscriptions to receive marketing communications, like e-newsletters

• Interactions with our customer service team

• Participation in competitions or promotions If you make reservations on behalf of someone else or reserve a package for another person, we rely on your authority to act on their behalf. By agreeing to our terms, you confirm that you have obtained the necessary consent to collect, use, and disclose their personal information.

3. How We Use Your Personal Data We process your personal data for the following purposes:

3.1 Contractual

• To fulfill our duties as a travel agent

• Without this information, we cannot complete your booking

3.2 Legitimate Interest

• For direct marketing communications and related profiling

• To provide travel confirmation and itinerary updates

• To manage your booking and contact you for customer service

• To send targeted marketing activities, such as special offers, new products, or competitions

3.3 With Your Consent

• In specific situations, we may collect and process your data with your explicit consent

4. Sharing Your Personal Data We may share your information with:

• Primary suppliers, including airlines, hotels, tour operators, transfer providers, car rentals, and ziyarat providers

• Individuals making third-party reservations on your behalf

• Third parties providing services on our behalf, like credit card processing and business analytics

• As required or authorized by applicable law, to comply with legal obligations

• Overseas related entities to complete your travel booking and provide administrative, advisory, and technical services